***** LAIRS

African Bank is indeed useless from Team leader Thembi Mnguni she is the most useless individual, she covers up ***** told by her team members. I phoned in again and spoke to Sthe Ndlovu who has no customer s****s whatsoever... i told her my account is R10144 that i needed to settle, she told me to pay R1800 and my account will be closed, she even took my bank details, i asked her to send proof of the settlement, she confirmed my email just to be sure, she agreed, i waited for it nothing came through, then I decided to phone in again since no email came in and spoke to Portia Aphane, at first she said there is no Sthe at african bank, she put me on hold, and came back amd said Sthe says she never spoke to me. she ened up tranfering me to Thembi Mnguni I had to explain the whole story she told me that she was going to investigate and will get back for to me , I waited she didn’t come back to me until I had to phone back for the 4th time and spoke to Karabo Mokopane who also put me on hold came back these consultants acknowledge a call after 10 minutes of being on hold then she came back to tell me that Thembi is in a meeting, then I asked to be tranfered to their manager, BOOM Thembi answers, shes back!! She told me that there was a pop message which was the amount which shows my settlement amount which is the R1800. If it was a mistake, why didn’t she call me back and fix it??

Can someone who knows what they are doing in that company call me back before I become very irate I’m still civil. If this is not resolved within 24hrs I’m taking it further because I have wasted half of my day trying to get this query resolved and I’m being put on hold promised to be called back and everyone passes the buck.