Level of professionalism and response to queries is bad the worse of them all

So just a heads-up to other clients in other for you to get assistance you need get hello Peter as that's the only time your query will be resolved. They previously sent me a wrong wicode. I went to branch...no help, sent email...no response, wrote a review on hello Peter then got an email that they activated the wi-code(well it was actually still not activated) then I went back to branch they sent an email to the relevant department still there was no help till again I wrote a review on hello Peter that's when I got a call that the query was escalated after days I got an SMS with a different wi-code that works. I seriously don't understand why you have to go through all that drama just to redeem your reward if it's so hard for them to manage it why do it imagine you have have to get frustrated first before you can enjoy the benefits of banking with African bank