gD
glory D
1 reviews | Active since Aug 2015
10 Jul 2020, 12:40
Legal Action matter
I've been writing emails to African Bank informing them that I am currently on unpaid leave, the response I got on email is that they will attend to me due covid 19 they have a lot of demands from clients. The next thing I am getting an sms saying they will take my matter to legal action of which I was paying them the time I was working. I tried to call them so many times when my airtime gets finish they promise to call me back but they never call me back.
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glory D's updateReviewer Update
21 Jul 2020, 10:23I am very disappointed about the way african bank is treating its client on this pandemic.The email that African bank is using is automated I keep on getting an automated response that due to lot of demands african bank will get back to me.I got email from them last week saying I must send PDF documents of which I did,since then no one contacted me.After writing my review I only got a call from Gugu Mawaza who contacted me by phone saying I must send my query direct to her email then she will forward the email to insurance I did send her an email and cc Customer Experience.I got a responce from CExperiance saying I must send PDF documents I send all the documents but now I am worried about the debit order because its end of the month they will want to deduct my last cent that I am getting from UIF because its after 10 days now I don't get any positive feedback. Can may be someone from Insurance call me and tell me what is the delay because really I won't have funds to pay this month or at least give me a skip payment while you are still having high demands from other people clients. My no is ***.
gD
glory D's update21 Jul 2020, 10:23
Reviewer Update
I am very disappointed about the way african bank is treating its client on this pandemic.The email that African bank is using is automated I keep on getting an automated response that due to lot of demands african bank will get back to me.I got email from them last week saying I must send PDF documents of which I did,since then no one contacted me.After writing my review I only got a call from Gugu Mawaza who contacted me by phone saying I must send my query direct to her email then she will forward the email to insurance I did send her an email and cc Customer Experience.I got a responce from CExperiance saying I must send PDF documents I send all the documents but now I am worried about the debit order because its end of the month they will want to deduct my last cent that I am getting from UIF because its after 10 days now I don't get any positive feedback. Can may be someone from Insurance call me and tell me what is the delay because really I won't have funds to pay this month or at least give me a skip payment while you are still having high demands from other people clients. My no is ***.