SM
Sphiwe M

1 reviews | Active since Nov 2022

27 Dec 2024, 20:14

Lazy staff via sky city mall, bad strategy via app in terms of voucher, worst no WiFi in African bank sky city so annoying

Please take your staff to customer workshop course because seriously they don't know how to treat customers right instead of being helpful they are just lazy and just answer you with an aggressive manner when they supposed to help you, lastly how can African bank rush to open a branch without proper infrastructure things such as WiFi for Customers, I didn't have data and couldn't get help because they can't use my app then can't be assisted, had to fetch my wife to assist me in terms of data so useless 🙌🏽😠😠😠 useless service I've got today. lastly the voucher is so annoying, you done it on the app when it is sent to email via pdf it shows download pdf but downloading pdf it is a hustle to download it because it takes you on their African bank had to log in again, had to go options after options to get the voucher number so it is send as pdf to email for what reason as it is a struggle to get the voucher number as it shows order number on pdf but voucher number hidden, that strategy itself it is annoying and waisting time when you are on qué in restaurant so useless

Regards Sphiwe Masuku

0
Replies (1)
African Bank
African Bank's reply28 Dec 2024, 11:46
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.
Your African Bank Support Specialist team