lazy staff ,not s****ed and pathetic,no respect for their jobs and their clients!

i'm writing this complaint because I've had no joy with my experience with africanbank complaints department and debt review department . in Nov I was called by a consultant who offered me a settlement discount (for the second time,since the first time I could not make the last installment of the settlement amount which was to be debited over two months to settle the account). The consultant quoted me and an arrangement was made to pay the last installment of the initial settlement outstanding amount over an additional period of two months. the first debit order went off on 20/11/2019 for R7160 WHICH IS HALF THE AMOUNT .I managed to make the second payment R7160 ON 25/11/2019 five days after the debit order ,meaning the account was supposed to have been closed before the next debit order date. I called to make sure the account was closed I was told it wasn't. I logged a complaint after several attempts to get someone who was capable to do a proper investigation on the second call where the last settlement quote was done . I was told they were investigating who did the settlement quote (this is even on their notes on the system) and that they will listen to the actual call and advise. To date no one has bothered to listen to the call , or maybe they did they just don't want to accept responsibility and liability for the wrong settlement quoted if that's the case they must be transparent about it . I spoke to Maneo in DC Dept who was clueless , she was lazy to check the dates on the system and asked me the date when I was called as if I remember all the dates for each call I receive on my phone. She didn't demonstrate on willingness to resolve my issue , she kept quiet on the phone for longer than a minute then put the phone down on me . Nontando whom I believe was handling my complaint failed to send me feedback which i requested on email, she even refused to call me for the third time because on two occasions when she called I was in meetings .I want African bank to listen to that call, after that they must refund me R3418 which is the debit order amount they debited on 13/12/2019 after the account was supposed to have been closed .