LB
Lee-Anne Barnardo
1 reviews | Active since Oct 2011
23 Aug 2024, 09:58
Lazy
African Bank is seriously appalling, they never updated my cellphone number and because of that they cannot access my account. Thus now making it my problem to get to a branch so they can remove my name from the credit bureau for a closed account. I think this is ridiculous and lazy!!!
Helpful (0)
Replies (8)0
Replies (8)
African Bank's replyOfficial
23 Aug 2024, 10:08Thanks for speaking up and calling us out. For security purposes, updating your cellphone number requires a visit to your nearest branch where we can also scan your fingerprints. This is a necessary step to protect your account and ensure that your information remains secure.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply23 Aug 2024, 10:08
Official
Thanks for speaking up and calling us out. For security purposes, updating your cellphone number requires a visit to your nearest branch where we can also scan your fingerprints. This is a necessary step to protect your account and ensure that your information remains secure.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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LB
Lee-Anne Barnardo's updateReviewer Update
23 Aug 2024, 10:10This doesn’t help me at all!! All of the African bank branches near me are in very dangerous areas that I do not want to go into. Just remove my name from the credit bureau that’s all. I don’t see why I still need to go to all this trouble for you to do your jobs and clear my name. I am fuming!!! This is not right
LB
Lee-Anne Barnardo's update23 Aug 2024, 10:10
Reviewer Update
This doesn’t help me at all!! All of the African bank branches near me are in very dangerous areas that I do not want to go into. Just remove my name from the credit bureau that’s all. I don’t see why I still need to go to all this trouble for you to do your jobs and clear my name. I am fuming!!! This is not right
African Bank's replyOfficial
23 Aug 2024, 10:22We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply23 Aug 2024, 10:22
Official
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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LB
Lee-Anne Barnardo's updateReviewer Update
23 Aug 2024, 10:27Why do you need to verify my cellphone number in order to have my name removed from the credit bureau for accounts that has been settled. I called into the call centre last month and they told me it takes 21 Working days for your name to be removed! Why has it not been done??? It’s been over 21 days in fact it’s almost 30!!!
LB
Lee-Anne Barnardo's update23 Aug 2024, 10:27
Reviewer Update
Why do you need to verify my cellphone number in order to have my name removed from the credit bureau for accounts that has been settled. I called into the call centre last month and they told me it takes 21 Working days for your name to be removed! Why has it not been done??? It’s been over 21 days in fact it’s almost 30!!!
African Bank's replyOfficial
23 Aug 2024, 10:45Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers before providing a service. As part of this process, it is essential that we have the correct registered mobile number linked to your profile.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply23 Aug 2024, 10:45
Official
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers before providing a service. As part of this process, it is essential that we have the correct registered mobile number linked to your profile.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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LB
Lee-Anne Barnardo's updateReviewer Update
23 Aug 2024, 11:02So you are just going to continue with forcing me to go to a branch??? This is insane I know I will never ever utilise this bank again!!!
LB
Lee-Anne Barnardo's update23 Aug 2024, 11:02
Reviewer Update
So you are just going to continue with forcing me to go to a branch??? This is insane I know I will never ever utilise this bank again!!!
African Bank's replyOfficial
23 Aug 2024, 11:37Unfortunately, updating your cellphone number and verifying your identity through fingerprint scanning are critical security measures that we must adhere to.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply23 Aug 2024, 11:37
Official
Unfortunately, updating your cellphone number and verifying your identity through fingerprint scanning are critical security measures that we must adhere to.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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LB
Lee-Anne Barnardo's updateReviewer Update
23 Aug 2024, 11:39The back and forth with no joy for me is tiresome. Please stop you have lost a client
LB
Lee-Anne Barnardo's update23 Aug 2024, 11:39
Reviewer Update
The back and forth with no joy for me is tiresome. Please stop you have lost a client