Lack of skill & client services

All personal...has to have the worst experience ever in troubled time or good time a good mood to an to the worst you could imagine....African bank is a bank a service provider we expect to provide...what is written onlin to proceed us as clients in expectance for them to assist is a misperceptions first customer service of there stuff secondly the working hours reflected to assist us...today boxing day or the day of good will is supposed to be a day African bank is supposed to be open from 9AM-1PM non of that is applicable to there cause of being a service provider. This is poorer coming from a bank that have served..our perants