Lack of professionalism at head office

My credit card was block, I went to the branch and they told me that they need fica documents. I submitted them twice, second time Mr D Mthombeni was very good to me. He tried to call and resubmitted my documents. Third time I went back for follow-up because the card was still block, he called and called at call center/ head office. At the end this lady from head office told him that I should wait for 20 to 30 min, this will be resolved. I waited and check if the card has been unblocked later that day (06/09/17).

I found that it still doing the same thing (blocked). After wasting ma petrol and time, am so not going to bring ma business at African Bank again. The head Office is so *********** and very slow. The branch was very friendly and helpful even though their head Office is very useless.

When they want us to apply for credit they call and be all helpful, but when you having a problem they act all innocent and not helpful.

THE HEAD OFFICE IS SO ***********.