Lack of ownerhship

Good Morning

I have app**** for a loan on Monday I have sent the documents from my work email address immediately after I spoke to the agent, he has informed me it will take 48 hours I have called the bank on Wednesday they have still not recieved my documents I resent my documents from my personal email they then recieved my documents a lady call Faith then sent me mail and asked me to resend it I have done that I then received no reply from her thereafter I called in on Friday just to find out my second payslip is outstanding I then spoke to a Lovely Team leader Gugu that assisted me and ask me to send the documents to her she then passed my documents to faith and its now Saturday by the validation department I am very upset with the service I first received as I am in a really desperate situation at this moment even if the bank could just help me with a R500 it will be ok I have never been in such a tight spot I need to wait probably again till Monday before I get the money which will literally be a entire week after I app**** for the loan, in the mean time my cellphone broke so now I need to lend a phone to get in contact with the bank If I dont call nobody calls me, could someone please reply to my mail rather