Lack of customer service

To whom it may concern<br> <br> I'm appalled by the level of service received this afternoon at the President branch. I have an issue where my card has expired and I went in with my ID to go make another card. The lady who assisted me told me she can't check my arrears amount and will only provide the balance. To get a new card I would have to wait for 3 months as head office has to approve it. The protea glen branch advised with proof of residence and I'D they could assist. The manner in which I was address was dissatisfactory because I'm not applying for a card, I want to renew it. Now I have to run around because of different processes from branches. How much am I in arrears and how do I get a new card. It's sad that one has to go through such platforms to get help.