II
Itumeleng I

1 reviews | Active since Aug 2025

02 Feb 2026, 18:36

Lack of communication from Africanbank staff

I’m very very disappointed with how I’m being treated by people that I used to work with I was once a part of this company how ever now I even need to report them on hello Peter because of I have been sending emails past three weeks asking for Provident fund Form even today I haven’t received any form to me you know I feel like I’m being undermined because I don’t think if I was a white person I was going to be delayed like they do now. I’m really disappointed such matters like this they don’t even need to be resolved this way but I’m left with no choice but report this matter just thing think waiting for a simple forms for three weeks no even one person telling you what might be a delay they are just quiet.

0
Replies (4)
African Bank
African Bank's reply03 Feb 2026, 09:43
Official
We've escalated your concern to Human Capital department for the attention it deserves. Our Human Capital team will be in touch as soon as possible.

Your African Bank Support Specialist team
***
II
Itumeleng I's update04 Feb 2026, 11:03
Reviewer Update
Last week I was promised that your HC department would get in touch south me shortly you know what I haven’t got any email or a call from you but you always relevant department will get in touch with me kindly note that by the end of Today if I don’t get any response from you guys I’m going to escalate this matter to pension fund adjudicator I cannot wait for a simple Forms for almost three weeks I would understand if maybe I was waiting for the fund so I’m being delayed by a simple forms you guys have bad service it’s like you are not a big company.
African Bank
African Bank's reply04 Feb 2026, 11:09
Official
We've escalated a follow up request on your concern to Human Capital department for the attention it deserves.
Your African Bank Support Specialist team
African Bank
African Bank's reply09 Feb 2026, 09:34
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team