Lack of communication / customer service

Lack of communication / customer service is an understatement. After numerous emails and phone calls, my loan application is still not sorted and their excuse....system issues. Online application was done 22 April 2021. Necessary documentation sent immediately. After I followed up On application, i was told the offer expired with application done on 14th and documents not received.....application was not 14th. Again did the online application, no feedback On emails and after I sent an email that I will write review on Hello Peter, I received phone call and again requested documentation that again was sent. Left message on answering machine for the supervisor yesterday.....no call back till this minute. Sent an email.....no reply.