Lack of communication by African bank

i am deeply disappointed in the lack of communication by African bank. i app**** for a load on the 26/05/2021 at the branch at Sam Ntuli mall but still have not received any feedback. I am not evens sure if the application was approved and declined. i have been sending emails and requesting for call backs on the system that they have in place but nothing. i am lost for words by the customer service.