LACK OF COMMUNICATION AND NEGLIGENCE

i logged a claim for credit insurance in the month of April i was placed on temp lay off, the claim was logged and paid out. No one got back to me to say anything, nor was my debit order re set as in May i never received a full salary as well, i was under the assumption the credit insurance covered my instalment for May as well as no communication was done from there side nor did they reset my debit order. June came still no debit order, i then waited abit then queried it with the back a week later as i was extremely busy with work and had no time to go! i then noticed im in arrears i go into the bank and they assure me its not my fault that someone in the contact center didn't do there job properly and didn't reset my debit order, the teller assures me my debit for next pay date is set. i then get a sms today saying i need to contact the bank i go in again only for a agent from the call center to tell me i should of followed up!!!!FIRSTLY ITS NOT MY PROBLEM PEOPLE IN THE VARIOUS DEPARTMENTS WERE NOT COMMUNICATING TO ONE ANOTHER NOR TO ME.. DONT EVER TELL ME ITS MY DUTY TO FOLLOW UP AS A CUSTOMER WHEN YOU FAILED TO GET BACK TO ME AFTER THE FIRST CLAIM WAS PAID . I dont see why i must be a liable for the arrears even when the bank teller assured me its not my fault!!!!! i am furious for the negligence on my account and lack of communication, so now i must sit with a bill because staff were to lazy or didnt do there job properly!!!I AM SORRY BUT I AM NOT LIABLE TO PAY THIS BECAUSE SOMEONE DIDNT DO THERE JOB PROPERLY!!! I AM FURIOS WHEN MY LOAN IS DONE I WILL NEVER DO BUSINESS WITH AFRICAN BANK AGAIN