Lack of communication

I had a back and forth with the call center for 3 weeks until my application was removed online then I had to re-submit again only to be given a lower offer. Sent through all documents and was numerously asked to resend. Called the call center I believe more than 10 times, promised a call in 4 hours, no response. Eventually I laid a complaint and would not get off the phone until I spoke to someone, was then referred to Jefery who I have in communication with and to be honest he is the one I'm giving 2 stars in the first place, otherwise there wouldn't even be a star to begin with. It's almost been 24 hours since I signed the agreement and told I am waiting for a final review, but then again I was requested for more bank statements! Hopefully Jefery is able to sort this out