Lack of client service

<p>I am not happy with Bonolo Tlhoaele at the consumer advocate's office of African Bank. I did an application at the branch and was very happy with the service there. I got a call from someone after the loan claiming to be from African Bank confirming my details next thing I know a sim swap was done on my phone. It was already late and all banks were closed. In the morning I went to African Bank head office and was referred to the consumer lounge. The lady by the name of Bonolo that received me at the lounge was very rude and told me I had been reckless by giving out my information. I tried explaining that this person knew information about me that i only shared with African Bank and it was making sense that time, I did not know it was a ****. Bonolo was so rude to me she even refused to assist me to stop the card, she said I must go back to the branch where I did the card and stop it there. I said to her what if the person withdraws money whle I'm walking out and she said it would be my fault since I was reckless.</p> <p> </p> <p>I have never in my life been so disappointed in such lack of client service and humanity, this lady does not represent the brand that is African Bank. The branch people offered better help than the person from the consumer advocate's office. Bonolo was suppose to assist me and speak on my behalf but she showed no interest in my matter at all. All she could say is that next time I should be vigillant, such disrespect!!!!</p>