Lack of a ***** department

On the 6th or 7th of March 2025, i loaded my African Bank savings account on the Uber Eats app because my usual card did not have funds in it. Transacted successfully but after about 2 hours, i received a notification on my phone saying i just accessed my African Bank App. I then logged in only to discover that 2X R500 and 1X R148.10 have been transacted from my account with a Uber Eats reference. I then called African Bank and we blocked both my savings and my credit with them. Next morning walked into the branch, replaced the cards and the consultant sent an email to Uber Eats requesting that they reverse the funds. Uber Eats sent me an email the next morning requesting all kinds of supporting information and i sent it. There was a bit of back and forth until they said, they never transacted any money from my account.

On my statement, the transactions were displayed at the bottom of my statement as "uncleared" and was informed at the branch that there was nothing they could do until the funds clear. I waited almost a month and one day, i discovered that the funds had cleared but interestingly, they do not appear on my statement anymore. Its as if the money never left. I went back to the branch and the ladies helping me did not even bother with 2 of the statements i had printed during my interaction with Uber. She just informed me that she will raise a query and sent me on my way.

After a week or too, i received an sms informing that my query has been resolved. I then called the bank and the consultant on the line insisted that no money was moved from my account. I Was then given an email address to submit the statements reflecting these transactions and i did, however, this morning i received an email informing me that they are failing to get hold of me.

Called back only to be told by the consultant that from what she was seeing on the screen, those transactions do not exist. Now am informed that she too will escalate. When all i needed was for someone to actually sit down with these documents and understand what i am failing to explain.