Labeling innocent as *****ster

Although AF Bank offers competitive fixed deposit rates, their client services leave much to be desired. Being notified that your card has been blocked and your account frozen without explanation makes one question the level of service provided. Their telephone support is subpar, and the experience of visiting a branch only to find out that they suspect the funds you deposited are *****ulent is disrespectful and insulting. It is especially frustrating when their associates fail to recognize that the funds were from an in-house investment. Additionally, reinvesting your money without your consent and then requiring a written letter to release it with the current interest rate is unacceptable. It is not ethical or fair to label a customer a cheat without apologizing, and expecting them to write a letter to release funds they did not authorize for reinvestment. Perhaps it would be best to escalate the matter to the ombudsman for resolution. African Bank should compensate customers for their time and the disrespect shown. If you have heard similar stories from others who bank with AfricanBank, you have only yourself to blame if you not being treated with respect. The only individuals who tried to assist were the associates at the Tyger Valley branch, unfortunately, they were unable to resolve the matter. Don't accuse people of ***** when your administrative processes are flawed and your management not mature enough to interact with people that were loyal towards them... you not going to gain trust by treating innocent and loyal individuals like ****... phoning does little to remedy the situation.... even Bank app does not allow you to voice your frustration or get assistance...