KYC issues no response from AB

Item: African Bank
Rating: 2
Author: Malik A

I’ve been trying to get in touch with the African Bank KYC department to activate my account, but there’s been no response. My resident permit is missing from the documents, and I’ve repeatedly tried uploading it through the app without success. I also sent emails, but haven’t received any reply. This process has been frustrating and feels like a waste of time.”

Helpful (0)

Replies (3)

African Bank's replyOfficial

21 Nov 2024, 13:17

Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply21 Nov 2024, 13:17

Official

Malik A's updateReviewer Update

21 Nov 2024, 17:30

Thank you for your response
I have received your email with the reference number, but unfortunately, I can’t reply with yes to the SMS as I am abroad at the moment , and I can’t send SMS

Malik A's update21 Nov 2024, 17:30

Reviewer Update

Thank you for your response
I have received your email with the reference number, but unfortunately, I can’t reply with yes to the SMS as I am abroad at the moment , and I can’t send SMS

African Bank's replyOfficial

21 Nov 2024, 17:38

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***

African Bank's reply21 Nov 2024, 17:38

Official