eS
elize S

1 reviews | Active since Nov 2015

29 Dec 2016, 12:50

kicked out

<p>Requested an online increase on my cr card - which takes your cellphone pass words user ids and OTP sent from african bank - then i had to go into a branch and do a finger verification sign the agreement and then - i then miss lay my cellphone and my application gets kicked out the que - i then request for it to checked again and im told to go into a branch to do a verification again to put the facility in place - how much of verification is required??? very dissapointed as i cannot get off work to sort this out. </p>

0
Replies (3)
eS
elize S's update30 Dec 2016, 11:29
Reviewer Update

No response from AB yet called thier call centre spoke to a consultant n team leader n still not satisfied useless service ever recieved.

Asked a team leader to log n complaint she said i will get n sms to confirm the complaint n still n hr later no sms to confirm ..….... Absolutly disgusted

African Bank
African Bank's reply30 Dec 2016, 13:15
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

eS
elize S's update07 Jan 2017, 09:06
Reviewer Update

Most usless bank and staff from consultants to management are the most pethetic ever, they really need to close shop as no one seems to know what is going on in that bank - mis informed - fals advertising - no sense of urgency or accountability- YOU GUYS SUC****!!