keep an eye on service delivery

Service level has gone down, such a pity, I would still recommend African Bank and still use them in the future, but if their turn around time is going to get worse, I might have to change my opinion. People are not too worried about the outcome, approved or declined, they just want to know timeously and this is not happening, have they changed their way of doing things because it is very frustrating when you can't get through to the help line as well.