Just plain useless in all areas

I have lodged a complaint on this forum about the poor service from staaf and management regarding Fica verification and was promised the moon and the stars... Address has been changed according to branch but i still do not have access to my account. The customer advocate(Sic) is just as useless as my email to that office has not even been acknowledged. Plain bad service, incompetence, arrogance, no pride, and very poor management from branch level upward right to the top it seems as that is where the rot starts. SORT THIS OUT NOW as by this evening it is going to ombud and the social media and then the fun begins. As matter of fact i have complained on the FB page also without response from AB!