Just not giving a damn

I from my side, try to assist them, I make my arrangements, accept it, and then they dont honor their arrangements, the arrange amount dont go off, then they want to call me every day, asking me why I dont pay, but I do make my monthly, its them that does capture the details on the system, 8 days ago, I asked the to extended my Loan so that the arrears can be allocated to the loan term, the person on the other side, said yes it has been approve, I should wait 5 days for an sms to approve the amount of the new loan term, what a load of bull ****, nothing again was capture on the system, now you tell me, why do we do our moeite only for them not to give a damn