I've Never Been ****** by a Bank Until Now

On 27 June, my account was double debited R2,800 due to a systems glitch on AB’s side. I spent the entire month of July calling to get this sorted after the company owed reached out to say they hadn’t received payment. Late July, AB finally located and allocated one payment, but the duplicate amount was never refunded.

Since then, I’ve been calling non-stop, asking the same two basic questions:

1. Where is the money?

2. When will I be refunded?

No one has answers. The complaints department never calls back, despite promising to. The service has been beyond poor. It feels like I’m being ****** by my own bank.

I genuinely chose AB because I wanted to support a Black-founded bank, hoping it would be different. But sadly, I’m now forced to consider going back to the so-called “white banks”, not because I want to, but because at least they resolve issues and take accountability.

This entire experience has been disheartening, and I would not recommend banking with AB until they prove they can handle even the most basic customer issues with integrity and urgency.