ITC update

Hi All,

I am so ****ed and annoyed by your instition.

I have two accounts with you and have started making payments towards these accounts from the month of July howver my ITC update is not being done on a monthly basis that the client has paid for that particular month. i have contacted african bank several times and they tell me that they are not responsible for ITC updates if an account has been handed over to the attorneys. i then established connection with the attorneys regarding this issue and they advised me they are responsible either for sending istructions through to ITC as they are just acting as a collection on behalf of the institution. I am left in the dark here as no one from African bank is providing me with the relevenmt information as if they are not equipped to deal with such queries i spoke to a number of agents this morning 29/08/2017 and they advised that they will log a dispute and a reference number will be issued via SMS its been almost 3 hours since i spoke to one of your agents and im not too sure whther if they have done their job by logging this dispute for my accounts to be updated on a monthly basis because i have not yet received the sms with the reference number.