1 reviews | Active since Aug 2015
ITC Profile update
African Bank failed. Again. Complained here on hello peter last week about my ITC profile not being updated by african bank. They called me. They texted me a million times telling me the matter will be resolved by 17/10/2015. Today is 21/10/2015 and nothing has been done. No one has even bothered to call me and explain what the problem is.<br> Secondly, though I have settled ALL my accounts and they are now closed, I still get harassed by their attorneys telling me my accounts are in arrears and I must make a payment or legal action will be taken. I settled over 2 months ago. Stupid call centre agent told me it is my responsibilty to send the attorneys my pad up letters. Really? Isn't it the bank's responsibility to update their information? Something similar happened about a month ago. I complained here and a man named Sylvester from AB called me and told me the matter has been settled and they have closed the books/files on my accounts. Now a moth later GL Attorneys harass me. I really thought African Bank would be a thing of the past in my life by now, seeing that I have payed them in full and owe them nothing.<br> <br> I would NEVER recommend African Bank to anyone!!
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
