ITC profile not updated

After much harassment from African Bank I finally managed to settle ALL my accounts with them on 16 September 2015. A week later, I checked my ITC profile I saw that some were updated as Payed Up In Full and closed. Except for one account. I have settled that account as well. Why wasn't it also updated at the same time as the others. I called the call center and she told me she can't assist me because 14 days has not passed. WELL, it's been a month now! The account is still not updated and still shows a balance owing. Can someone please sort this out. I really have had enough of African Bank. Just sort this out please. I have payed you all I owed. Now go on and update my profile. Please