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monique H

1 reviews | Active since May 2016

31 Aug 2016, 16:25

ITC INFORMATION STILL NOT UPDATED. PLEASE HELP?!

<p>I have called the call centre several times regarding the updating of my account at ITC, and empty promises were made after trying to get a response from African Bank. Eventually I was promised that the matter will be solved with ITC but still have not received any response. Nothing has been cleared at ITC and I am still listed. I have made an early settlement on my African Bank account, account number: ********** 003, and the ITC information regarding the account has not been updated since October 2015!. Now I am asking is that the way which African Bank treats their customers?? THIS IS A HUGE PROBLEM!. It interferes with future transactions!</p>

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Replies (1)
African Bank
African Bank's reply01 Sept 2016, 09:59
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

***