1 reviews | Active since Sept 2015

28 Jul 2016, 10:55

ITC Incorrect listing

<p>I have been incontact with African bank call centre consultants on numerous occations.</p> <p>Some of these consultants did not even capture notes on the system because i have already enquired about the same thing.</p> <p>All i needed to know from African Bank is when will African bank update my payments on the 4 credit bureaus that African bank is affiliated with.</p> <p>Currently none of the payments I made over the last couple of mothns are reflecting on any of the credit bureaus and it is affecting me negatively.</p> <p>I do not get any assisstance from the call centre staff because they dont know who i should speak to.</p> <p>They keep telling me they will send a request to have the payments updated with ITC but for the last 3 months monthing happens.</p> <p>I keep sending bank statements and credit reports but nothing happens.</p> <p>African bank is able to see all my payments because they confirm it and they keep send me a sms after every payment.</p> <p>why are you doing this.</p> <p> </p> <p>this is so unfair. WHat is the point in making payments if the payments does not.</p> <p>also there is never someone who I can speak to and every time i send the documents required African Banks sstupid systems does not pick up the documents and they keep requesting docs to be sent.</p>

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Replies (2)
African Bank
African Bank's reply28 Jul 2016, 12:45
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

Best regards,

African Bank
African Bank's reply04 Aug 2016, 09:05
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***

Best regards,