DG
Doreen G
1 reviews | Active since Nov 2019
13 Oct 2021, 08:31
ITC but *****
I have sent numerous complaints to you about my unfair ITC listing! I have had NO feedback. I will now be taking this to the ombudsman as I have a job offer on hold because of this.
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Replies (7)DG
Doreen G's updateReviewer Update
13 Oct 2021, 16:18Thandeka, still NO Call or feedback from anyone..... this is very VERY Concerning and I am about to lose a job because of this!!! I will be sending a formal complaint to the Ombud in the morning.
DG
Doreen G's update13 Oct 2021, 16:18
Reviewer Update
Thandeka, still NO Call or feedback from anyone..... this is very VERY Concerning and I am about to lose a job because of this!!! I will be sending a formal complaint to the Ombud in the morning.
DG
Doreen G's updateReviewer Update
13 Oct 2021, 17:25***
DG
Doreen G's update13 Oct 2021, 17:25
Reviewer Update
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African Bank's replyOfficial
13 Oct 2021, 17:43 Please can you advise the most convenient time for us to call.
African Bank's reply13 Oct 2021, 17:43
Official
Please can you advise the most convenient time for us to call.
DG
Doreen G's updateReviewer Update
15 Oct 2021, 12:44You guys sent ONE sms to an INCORRECT number to tell me you are listing me on ITC.... but not take responsibility! YOU will never hear from me ever again! I will also not pay 1c to this account any further. cheers! happy listing
DG
Doreen G's update15 Oct 2021, 12:44
Reviewer Update
You guys sent ONE sms to an INCORRECT number to tell me you are listing me on ITC.... but not take responsibility! YOU will never hear from me ever again! I will also not pay 1c to this account any further. cheers! happy listing
DG
Doreen G's updateReviewer Update
15 Oct 2021, 16:26 Addressed to African Bank Formal Complaints Department, I will be lodging a formal complaint to the Ombudsman regarding my Default ITC Listing as from 30 September 2021. I received a letter from African Bank stating their side as per my screengrabs below: In response to this statement that I have “defaulted” to pay after March 2021- please see attached my email to African Bank on the 14th of APRIL 2021 (screenshot 1) to please update my account and continue with my payments via debit order as I have moved from FNB to Nedbank and immediately informed the credit provider to which was responded (screenshot 2)). On the bottom of my email, I have noted my ID number as well as my cell phone number. This loan was only app**** for in October 2020 and all my personal details was given telephonically including my contact number that I have owned for more than 10 years now- this shows that my personal info was not updated and captured correctly for this loan and that OLD info was used that was on your systems from many years ago. Due to incompetency from your side and not completing my FULL details on your system is the reason that I have not received ANY warning about this listing and the only proof that was sent was an SMS to the incorrect number that I used many many years ago. I also spoke to a lady at your call centre earlier today (15/10/2021 at 12:59) who advised me that there are MANY fields highlighted on my account which shows info is missing, which again shows that no one updated my personal info correctly last year October 2020 when I took out this loan. I am again letting you know that the cellphone number I have had for more than 10 years now is ***. I am not happy about the default listing and my incorrect details on your system- if my info was updated in October 2020, then I would have known that I was going to be listed on ITC for a very small instalment of under R600 per month and would have made a plan. I am a paying customer of Transunion and get instant notifications of any listings or enquiries on my ITC, it was quite a shock to find out that I have been listed without ANY warning.
DG
Doreen G's update15 Oct 2021, 16:26
Reviewer Update
Addressed to African Bank Formal Complaints Department, I will be lodging a formal complaint to the Ombudsman regarding my Default ITC Listing as from 30 September 2021. I received a letter from African Bank stating their side as per my screengrabs below: In response to this statement that I have “defaulted” to pay after March 2021- please see attached my email to African Bank on the 14th of APRIL 2021 (screenshot 1) to please update my account and continue with my payments via debit order as I have moved from FNB to Nedbank and immediately informed the credit provider to which was responded (screenshot 2)). On the bottom of my email, I have noted my ID number as well as my cell phone number. This loan was only app**** for in October 2020 and all my personal details was given telephonically including my contact number that I have owned for more than 10 years now- this shows that my personal info was not updated and captured correctly for this loan and that OLD info was used that was on your systems from many years ago. Due to incompetency from your side and not completing my FULL details on your system is the reason that I have not received ANY warning about this listing and the only proof that was sent was an SMS to the incorrect number that I used many many years ago. I also spoke to a lady at your call centre earlier today (15/10/2021 at 12:59) who advised me that there are MANY fields highlighted on my account which shows info is missing, which again shows that no one updated my personal info correctly last year October 2020 when I took out this loan. I am again letting you know that the cellphone number I have had for more than 10 years now is ***. I am not happy about the default listing and my incorrect details on your system- if my info was updated in October 2020, then I would have known that I was going to be listed on ITC for a very small instalment of under R600 per month and would have made a plan. I am a paying customer of Transunion and get instant notifications of any listings or enquiries on my ITC, it was quite a shock to find out that I have been listed without ANY warning.
DG
Doreen G's updateReviewer Update
15 Oct 2021, 16:27YOU NOT UPDATING YOUR SYSTEM IS NOT MY FAULT BUT YOUR OWN INCOMPENTENCY
DG
Doreen G's update15 Oct 2021, 16:27
Reviewer Update
YOU NOT UPDATING YOUR SYSTEM IS NOT MY FAULT BUT YOUR OWN INCOMPENTENCY
DG
Doreen G's updateReviewer Update
15 Oct 2021, 16:45***********
DG
Doreen G's update15 Oct 2021, 16:45
Reviewer Update
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