YA
Yazeed A
1 reviews | Active since Sept 2012
29 May 2025, 23:41
It took African Bank years to resolve the disputes on my account! From debiting the incorrect amount to not debiting my account at all, which then automatically gave me a bad credit history
It took African Bank years to resolve the disputes on my account! From debiting the incorrect amount to not debiting my account at all, which then automatically gave me a bad credit history. Now, after some years, I finally get to pay the loan account off. I was told that it takes about 72 hours to get a paid-up letter. It turns out that the request to get an account closure got rejected because the people I was dealing with did not give me an official letter stating that I got a discount, so the claims department couldn't check the notes on the system as I've heard they use a different system and process! The service over the years I received was putrid, and I will advise everyone I know in business and personally to NEVER EVER deal with African bank!
Helpful (0)
Replies (9)0
Replies (9)
African Bank's replyOfficial
30 May 2025, 09:34Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS with reference ***. Reply 'Yes' to proceed.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply30 May 2025, 09:34
Official
Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS with reference ***. Reply 'Yes' to proceed.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
YA
Yazeed A's updateReviewer Update
30 May 2025, 10:24I've rep**** to your SMS. I'd like a call ASAP as I want this matter sorted no later than today
YA
Yazeed A's update30 May 2025, 10:24
Reviewer Update
I've rep**** to your SMS. I'd like a call ASAP as I want this matter sorted no later than today
African Bank's replyOfficial
30 May 2025, 11:39I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply30 May 2025, 11:39
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
YA
Yazeed A's updateReviewer Update
30 May 2025, 12:08Thank you..received the paid up letter!
YA
Yazeed A's update30 May 2025, 12:08
Reviewer Update
Thank you..received the paid up letter!
African Bank's replyOfficial
30 May 2025, 12:54Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply30 May 2025, 12:54
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
YA
Yazeed A's updateReviewer Update
31 May 2025, 09:24After getting this issue resolved. African Bank debited my account AGAIN this morning! Over 2k! I want this refunded NOW! How can you get my paid up letter sent to me but then still they debit my account?!? Make it make sense! Please sort this out now and I WANT compensation for my hundreds of rands calling into the call center! This is unacceptable and taking this matter further!
YA
Yazeed A's update31 May 2025, 09:24
Reviewer Update
After getting this issue resolved. African Bank debited my account AGAIN this morning! Over 2k! I want this refunded NOW! How can you get my paid up letter sent to me but then still they debit my account?!? Make it make sense! Please sort this out now and I WANT compensation for my hundreds of rands calling into the call center! This is unacceptable and taking this matter further!
African Bank's replyOfficial
31 May 2025, 11:51Thanks for speaking up and calling us out. I'm sorry for your experience, I have noticed that there is a refund that is already done into your account. Please let us know should you need any further assistance.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply31 May 2025, 11:51
Official
Thanks for speaking up and calling us out. I'm sorry for your experience, I have noticed that there is a refund that is already done into your account. Please let us know should you need any further assistance.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
YA
Yazeed A's updateReviewer Update
31 May 2025, 12:06Yes they've refunded it because as usual, i had to complain first. Please stop the debit orders on this account and please send me some form of proof that this account is closed and that no more debits will be going off!
YA
Yazeed A's update31 May 2025, 12:06
Reviewer Update
Yes they've refunded it because as usual, i had to complain first. Please stop the debit orders on this account and please send me some form of proof that this account is closed and that no more debits will be going off!
African Bank's replyOfficial
31 May 2025, 12:20Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply31 May 2025, 12:20
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.