PN
Phumlani N

1 reviews | Active since Sept 2023

02 Sept 2023, 09:35

It seams African employees work together their forensic team as well as ****mers

Loan amount was paid to my account and within 2 minutes someone call me to confirm that the money was deposited to me. I accidentally accepted and the money was transferred out of my account R94k. It was transferred to Capitec Acc. I Reported immediately and nothing was done. I called Capitec they said they can’t without African bank request. Open a case and submitted all docs same day. After more that 10 follow up, a month later they came back say I am liable to pay that money. I asked them for an investigation report, they didn’t give it to me. The investigation officer by the name of Bradley was very unprofessional and I don’t understand how he was employed there.

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Replies (2)
African Bank
African Bank's reply02 Sept 2023, 11:43
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. As our telephonic conversation, please send a message again when you have a better network.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***
PN
Phumlani N's update02 Sept 2023, 19:36
Reviewer Update
You can contact me on Monday