ISSUE NOT RESOLVED AFTER PROMISES OF FEEDBACK

I have left a story here and a person responded and was informed somebody will contact me like always nobody has contacted me from then until now. This service is terrible... See below last response recieved 27th March, and now month end is near and issue not resolved. THANKS FOR NOTHING.....<br> <br> Thank you for referring your concerns via Hello Peter.<br> <br> We confirm that we are investigating your concerns and will provide you with feedback shortly.<br> <br> Kind Regards<br> Sylvester Fraser<br> Service Optimization Specialist<br> Shared Services