***** issue

I took a loan through African Bank and the funds were deposited into a new account opened by African Bank. During the night of 05 April 2023 money was then taken out over three increments by a unknown source. The next morning I contacted African Bank who then informed me to report this to the police and get a case number and come into the bank for them to log a ***** case online and supply this information back to them. All information was sent back to African Bank in the branch on the 08 April 2023 and the waiting period for feedback and resolution is 6 weeks. ISSUE 1 At no point was a hold put on the repayment on the loan, knowing I have logged a issue of *****, I had to put stop order via my personal account. I am now getting African Bank collection department contacting me for non payment, I cannot understand why this account has not been put on holding considering I have logged the ***** case. ISSUE 2 Since this has been reported to the Bank, I have not received any form of feedback. Branches cannot assist as these matter are handled by the forensic department. When contacting the forensic number given, there is no answer. I cannot access the App, so I cannot see if anything has updated on the account. Its now over 7 weeks with no communication (telephonic,email or sms ), issue not resolved. SAPS has been trying to get information from the bank for a update and even they are not getting feedback. What must be done to get this sorted? The service received on these issue are pathetic and very frustrating. This is also negatively affecting my credit rating profile. I would really appreciate some assistance!!!!!!!!!!!!!!!