Is this ***** or what?

<p>I have 3 loans with African Bank which i am aware of them being in arreas hence im paying my normal instalments plus extra amounts to try cover the arrears amount.</p> <p>I have explained my situation to African Bank a couple of times hence i made this arrangement of paying extra.</p> <p>What puzzles and dissapoint me is the African bank is handed my account over to MCS for collection.</p> <p>The very MCS has sent me banking details and reference number for paying. There is a contact number (031) ********** , when i call the number noone answers.</p> <p>I dont understand why becaseu debit orders go out of my account on the 25th every month.</p> <p>Is this how clients are supposed to be treated or its the new FSP rule?</p> <p> </p> <p> </p>