SZ
Sihle Z

1 reviews | Active since Oct 2012

20 Sept 2017, 09:22

Irritating Communication

Last week I called African Bank on ********** on Thursday and Friday and today on ********** to inform them to stop sending me messages and calling me on the number ********** which is no longer used by a Mr No***a that I do not know but they still keep on doing it even after saying they will remove the number from their system. This is a big inconvenience for me and I inconsiderate of my time and space. I have been using this number for more than a year and have always politely told them that I do not know the person and now have used my time and money to ask them to update their records to no avail! African Bank consultants.... please give me a break

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Replies (4)
African Bank
African Bank's reply20 Sept 2017, 16:26
Official

We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team

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SZ
Sihle Z's update22 Sept 2017, 09:15
Reviewer Update
I am out of words!!! On Wednesday afternoon I was called by Paulette regarding this matter and I gave her the details and the number that I want removed from their system and I thought that it is finally over. It is VERY DISAPPOINTING and beyond annoying that today I receive a message from African Bank to Mr No***a asking for an immediate payment. Reg. FSP NCRCP7638 RDC91017/16! Really though.... some of us can do without this. I will NEVER open an account with such *********** people.
SZ
Sihle Z's update10 Nov 2017, 12:13
Reviewer Update
To whom it may concern, May I have African Bank sort out their records please!!!! I am still getting sms's for Mr N No***a. I pay my accounts because I don't like to be tracked for debt so having to read and delete someone else's harassing messages is really not welcome! His credit card statement REF: ********** 4800 that you are offering him a 70% discount on from an amount of R6946 is really inviting. Maybe I should also just open a bogus account with your bank and not pay for such a discount and for someone else to be harassed on my behalf :-( . Not only does he have this credit card debt but another loan on FSP NCRCP7638 RDC91017/16..... NGIYANICELA PLEASE remove my number that I have been using for more than a year bo. The number is ********** . I trust you will respect my privacy and honour my plea this time!!!!
African Bank
African Bank's reply13 Nov 2017, 10:43
Official

Dear Ms Zulu

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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