1 reviews | Active since Sept 2016

27 Sept 2016, 20:53

Irritating clients at night

<p>Seriously calling a person 15 times a day after a arrangement was made on the system... Do you not know how your system works i mean do you not post notes on the accounts... Seriously calling me from 6 in the morning till 9 at night... I am a new mother on maternity leave and can not answer 20 calls ftom a bank that does not known how their system works... If this continues i am going to make a harassing case against their call centre </p>

0
Replies (2)
African Bank
African Bank's reply28 Sept 2016, 11:01
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

African Bank
African Bank's reply29 Sept 2016, 08:23
Official

Thank you for referring your concerns via Hello Peter.


We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.


Please contact our Customer Care contact centre on ***for further assistance.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***