EL
Elrese L
1 reviews | Active since Oct 2012
24 Nov 2025, 11:37
irritatied
If I could give a negative rating, I would. I logged a dispute on 11/11/2025, and to date, I have not received any update. Your WhatsApp service has consistently been insufficient, with frequent issues. Calls either go unanswered, or when someone does pick up, they are unable to provide assistance.
I urge your team to address this matter promptly.
Helpful (0)
Replies (4)0
Replies (4)
African Bank's replyOfficial
24 Nov 2025, 12:31Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply24 Nov 2025, 12:31
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
EL
Elrese L's updateReviewer Update
26 Nov 2025, 15:37thank you
EL
Elrese L's update26 Nov 2025, 15:37
Reviewer Update
thank you
African Bank's replyOfficial
26 Nov 2025, 15:43I have escalated a follow up request on your concern.
Will get in touch as soon as feedback has been received.
Your African Bank Support Specialist team
Will get in touch as soon as feedback has been received.
Your African Bank Support Specialist team
African Bank's reply26 Nov 2025, 15:43
Official
I have escalated a follow up request on your concern.
Will get in touch as soon as feedback has been received.
Your African Bank Support Specialist team
Will get in touch as soon as feedback has been received.
Your African Bank Support Specialist team
African Bank's replyOfficial
27 Nov 2025, 10:40Thanks for giving us a chance to make things right. Your vouchers have been refunded.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
African Bank's reply27 Nov 2025, 10:40
Official
Thanks for giving us a chance to make things right. Your vouchers have been refunded.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team