Irate

<p>Got a call from an awesome lady Bridget, who explained what needed to be explained told me that my credit card will be upgraded, I just need to take my documention into the bank and sign, so I go to the bank this morning, lady ( who does not have a badge, no intorduction at all ) tries to assist, she then tells me that they need to do an affordability check beacuse it shows my bond goes off my account, which is utter bull, My husband pays the bond, so she sends "them" my bank statement to prove that I dont pay the bond, while we sit she complains about how tired she is and need to take sick leave, I need to get back to work, ask her if there is someone I can call cause as I obivious do not pay the bond, my bank statement clearly show it, she tells me with arms streching out, we dont use phone, the person sitting next to her asks her why we still there, she then tells her she is going to tell us to leave, which she does...I still dont know whats going on, why I was told to provide a paid up letter for something I dont pay....I want answers ...this is horrible service, can people at your head office not read a bank statement, the lady meantioned that N.Norris was busy with it and he would probably decline it without looking at my bank statement purley because he request a paid up letter. I didnt not call African Bank, African Bank called me!</p>