DB
Dee B

1 reviews | Active since Sept 2016

26 Oct 2023, 11:56

Investment Account History Vanished

Its ridiculous that I cannot communicate with your Support via your App. I am currently overseas and need information. I had a 32-day call account with you for the past year. I gave notice and the funds went to my Savings Account but I want a full statement of my 32-day call account and cannot get one via the App because that account just no longer exists. In fact it does no look like you even offer a 32-day call account any more only Fixed Deposit accounts. I need a full statement of my 32-day call account from the time I invested it, please. And, oh yes because I do not trust your App I have also transferred out all of my funds from your bank to another bank account of mine. Please dont try and call me on the given cell number, I am overseas and not available on the phone. You can email me.

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Replies (1)
African Bank
African Bank's reply26 Oct 2023, 14:58
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***