LD
LINDEL D

1 reviews | Active since Sept 2015

01 Feb 2016, 16:08

Invalid WiCodes on Cash Back vouchers for Rewards

I have 2 Cash Back Vouchers where the wiCodes do not work. <br> The first voucher expired 31/12/2015 (wiCode ***) - when I went into Pick 'n Pay to redeem the voucher on 30/12/2015, I was told that the code was invalid and that I had to pay cash for my purchases. <br> Again yesterday I went to Pick 'n Pay to redeem another voucher (wiCode ***) - the voucher was valid until 31/01/2016 - again the lady at Pick 'n Pay tried endlessly, but the voucher kept coming back as invalid. <br> Today I called the call centre on *** - after being transferred to 4 (YES FOUR) people, I was told that they are unable to assist and that I should call ***. Upon calling this number, I received an automated message advising that this number is no longer in use. <br> The first voucher was for R90 and the second voucher that was due to expire today is for R500.<br> Can someone please call back with new wiCodes, as I refuse to call the call centre again after having to confirm my personal details FOUR TIMES during one phone call over a period of 15 minutes!

0
Replies (2)
African Bank
African Bank's reply02 Feb 2016, 10:40
Official
Hello LinD30,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
African Bank
African Bank's reply02 Feb 2016, 10:40
Official
Hello LinD30,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***