GG
Gamisto G

1 reviews | Active since Feb 2022

21 Aug 2025, 13:57

******* into Funeral Policy, by being Told Loan is Approved (then declined later)

I app**** for a consolidation loan in may, 2025. I submitted all the required information, and the Consultant processed the information, and CONGRATULATED ME for the loan being approved, and then , taking advantage of my happiness, sold me a Funeral Cover policy for my family, which I accepted. A few days later, I was sent a link to verify some information, and suddenly, I was told that i no longer qualify, no explanation. I tried other institutions, and left this as is, but on second reflection, I feel that I was ******* and Im considering cancelling their policy, and moving my funeral cover elsewhere

0
Replies (1)
African Bank
African Bank's reply22 Aug 2025, 15:50
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
***