Internet Banking

Issue has not been resolved. Absolutely terrible, pathetic service. Very disappointed. I received a call from Mr Sylvester Fraser a week ago who informed me he will close the query on the system and move it higher up to the complaints department so that it will be resolved asap. He informed me that I will be updated soon to no avail. Later in the week I tried to contact Mr Fraser only to become aware that he is gone on leave till the 23rd of Jan. No one else bothered to contact me. This type of service from African Bank is terrible to behold. I as a customer feel let down by pathetic below par service for a simple matter. I then called head office on 13/01/2018 and asked to be put through to the manager after explaining my problem. I was made to hold for a lengthy period after which I was informed that the manager is busy on another call. I asked to be called back urgently and was promised the manager would do so. The manger name was given as a Mr Petros whose surname began with the letter M. Low and behold Mr Petros did not even have the decency to call me back. These type of managers are a total loss to any organisation and must be taken to task and made to undergo disciplinary processes. I trust my matter will be escalated so that it can be resolved as a matter of urgency. I hope this simple matter can be rectified asap so that I am not further inconvenienced.