INTERNAL ***** AT AFRICAN BANK

I AM IN THE PROCESS OF BUYING A PROPERTY. LAST YEAR THE BANK INFORMED ME THAT I HAVE AN UNPAID ACCOUNT WITH AFRICAN BANK. I THEN CONTACTED THEM AND THE ISSUE WAS ESCALATED TO ONE OF THEIR COMPLAINTS SPECIALISTS BY THE NAME OF ZELDA MOLOANA WHO CONFIRMED THAT I DO NOT HAVE AN ACCOUNT WITH THEM SHE THEN PROMISED TO RESOLVE THE ISSUE. I TRIED APPLYING AGAIN A WEEK AGO WHICH IS 4 MONTHS AFTER I HAD SPOKEN TO THEIR SPECIALIST AND THE PROBLEM HAS'NT BEEN RESOLVED. I LOGGED ANOTHER CALL WITH A GUY CALLED JEFFEREY RESENG WHO TOOK MY DETAILS AND I NEVER HEARD FROM HIM AGAIN. I LOGGED ANOTHER CALL TODAY AND INSISTED ON SPEAKING TO ONE OF THEIR TEAM LEADERS AND A GENTLEMEN BY THE NAME OF JEFFEREY MOSHOKA TOOK MY CALL AND I REQUESTED THAT ZELDA CALLS ME BACK PLEASE AND NOTHING HAS HAPPENED. I HAVE BEEN LEAVING MESSAGES FOR HER TO CALL ME BACK AND ALSO SENT EMAILS AND THERE HASN'T BEEN A RESPONSE FROM ZELDA. I AM NOT SURE WHAT TO DO NOW IN ORDER TO GET THIS NIGHTMARE RESOLVED. HOPEFULLY I WILL GET A RESPONSE OR MAYBE THE BANK IS AWARE OF WHAT IS HAPPENING INTERNALLY (*****) AND HAVE NO INTEREST IN RESOLVING THIS ISSUE.