SI
SHOLEEN I

1 reviews | Active since Feb 2017

15 Feb 2017, 10:57

Interest is sky high

<p>What is the use of making arrangements to pay up the arrears when you are still be charged interest on the arrears ?</p> <p>Does Afrian Bank not capitalize your arrears amount after paying 3 consecutive months as promised on your arrears. Ive been paying and paying even making additional payments but the amount remains the same.</p> <p>I need a statment from date of additonal payments made to see the progress, i promise you will end up paying African bank your whole life through with their ridiculious interest inflation.</p> <p> </p> <p>ALL responses is needed in writing.</p>

0
Replies (4)
African Bank
African Bank's reply15 Feb 2017, 16:30
Official
Thank you for referring your concerns via Hello Peter. We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter. Should you need to, please contact our Customer Care contact centre on *** Kind Regards Contact Centre Support Team ***
SI
SHOLEEN I's update17 Feb 2017, 21:02
Reviewer Update

Good day

Please note that i requested all correspondence in writing, I do not understand why you are trying to get hold of me telephonically.

Kindly send me a response via email **********

Thank you!

African Bank
African Bank's reply18 Feb 2017, 10:42
Official

Thank you for your email,

Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.

Please call our Customer Service Centre on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za

Kind Regards

Contact Centre Support Team

SI
SHOLEEN I's update18 Feb 2017, 18:15
Reviewer Update

This is plain Bull ..I will not contact your call centre and i will not visit your nearest branch.

Please contact me at my convenience which will be Monday 20th Feb @ 10am contact **********

Must admit you guys are very reactive towards your complaints especially on this platform.