MM
Monimang M
1 reviews | Active since Jan 2011
01 Sept 2015, 15:18
Insurance not paying
First is their stupid system that requires you to email documents every 3 months which is not exactly 3 months. Then You can not do away with their insurance which is useless. on 30/04/2015 the balance on my account was R30194.6 however today when I call and ask I am told that my balance is R33000 meaning no payment has been done on this account yet I gave them all the documents that they required . The bank ombudsman should really intervene because these institution is taking us for a ride.African bank should stop messing up peoples lives.
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African Bank's replyOfficial
02 Sept 2015, 10:15Hello monimang,
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
African Bank's reply02 Sept 2015, 10:15
Official
Hello monimang,
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***