Insurance Claims Department lies and consultants unprofessional and arrogant

I am so disappointed with African Ban**** your service sucks! your staff is unprofessional and arrogant and they lie! Your company swears by call recordings I want the proof now, I am fed up!

About 1.5 years ago I took my third loan with African Bank, the previous two loans I had settled long ago. Last year May I was retrenched, the insurance only covered me for a year, I get called asking me to pay, but I still don't have a job so how must I now pay? I also had another loan with Bayport who when notified I was retrenched paid and settled the entire loan. I have been trying to get assistance for 2 months regarding this, I was asked on 3 occasions to resend my retrenchment documents to the insurance claims department, I get nothing but automated responses back and then the 100th call from a consultant that I must now re-explain my story too. When I call the insurance department myself I get put on hold for 30 minutes and then the call just cuts out, wasting more of money I don't have. Then I get told by a different collections agent today that they cannot give me the number but I already have it from a previous consultant. Then I get told by Gladness Motubatse that the notes on her system is that the insurance did get back to me days ago and tried calling me as well. What an outrageous LIE! no one from the insurance department has contacted me or attempted to contact me now I get told my claim is rejected and I am liable, the consultant even rudely puts me on hold while im talking and then lies about it. I don't understand why I cannot get proof of this rejected claim and why I cannot get assistance until I find a job as how must I pay if I don't have income to give you. Your company has taken my money with insurance for at least the last 5 years and I never complained but you guys are ridiculous! now I get told on top of all the stress, lies, money and data wasted, I must now go to a branch to sort out with the same insurance department that doesn't answer the phone, lies on the system stating they contacted customers and does as they please! I will have to get legal aid or someone involved because I am now tired of dealing with people that don't understand that a job equals money which equals you getting paid if I don't have a job why do you keep calling me asking me to make an payment arrangement? I am told everytime I call there is no notes on the system, there is no reference for the call nothing especially when I previously got references, you guys just don't want to help! I will never recommend this bank unless you want to be spoken to multiple times a day by staff who think your loan came from there pocket.