Insurance claim gone wrong!
<p>I was retrenched in April this year and after going to the African bank branch in brackenfell twice to send off the necessary documents, I was Informed that the claim would be processed and that it would cover my loan installment for the next six months. I received no documentation stating this, also no statements have been sent via post or email either. So to my knowledge I was supposed to have been covered from April till October, the installment got deducted end of April so it should have covered me from May's payment till November, however September I get money deducted again not even October. I go and call the call center and get put on hold for 20 mins plus, decided to email the insurance department regarding my claim, suprise surprise no response in almost a wee****! I reversed the debit order and now getting text messages threatening me!! Well done African Bank on shocking service!!! </p>
So here we are 4 days later with no response or communication from African Ban**** Absolutely terrible service!!!
So here we are 4 days later with no response or communication from African Ban**** Absolutely terrible service!!!
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
So thank you for your disgusting service!!! Firstly your poor attempt to try and resolve my complaint with a system generated response to email, but guess what you only attempted to call me once and when I returned the call,another 30 minute long hold, you still keep debiting my account incorrectly, you do not seem interested in resolving your unhappy customers complaints so I will keep on escalating this matter!! Disgusting!!
So thank you for your disgusting service!!! Firstly your poor attempt to try and resolve my complaint with a system generated response to email, but guess what you only attempted to call me once and when I returned the call,another 30 minute long hold, you still keep debiting my account incorrectly, you do not seem interested in resolving your unhappy customers complaints so I will keep on escalating this matter!! Disgusting!!