MP
Mpho P
1 reviews | Active since Oct 2013
05 Jul 2019, 11:53
Insurance Category change
I called the call center to inform them of my change in employment as i am now self employed and need my insurance to be changed to a Category B Consumer. I was asked to send my request in writing along with my company papers. I sent this last week monday and still have not received feedback and my emails requesting feedback are not being responded too
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Replies (2)
African Bank's replyOfficial
05 Jul 2019, 15:21Good day Mpho
We've escalated your concerns to Insurance Advise department for the attention it deserves.
Our African Bank Insurance Advise team will be in touch as soon as possible.
Your African Bank Support team ***
We've escalated your concerns to Insurance Advise department for the attention it deserves.
Our African Bank Insurance Advise team will be in touch as soon as possible.
Your African Bank Support team ***
African Bank's reply05 Jul 2019, 15:21
Official
Good day Mpho
We've escalated your concerns to Insurance Advise department for the attention it deserves.
Our African Bank Insurance Advise team will be in touch as soon as possible.
Your African Bank Support team ***
We've escalated your concerns to Insurance Advise department for the attention it deserves.
Our African Bank Insurance Advise team will be in touch as soon as possible.
Your African Bank Support team ***
MP
Mpho P's updateReviewer Update
09 Jul 2019, 11:56My complaint is still not resolved,
I received a call on Friday and the agent told me she will find out who my request was emailed too and will come back to me, i have not heard from her since that 1 call on Friday.
I received a call on Friday and the agent told me she will find out who my request was emailed too and will come back to me, i have not heard from her since that 1 call on Friday.
MP
Mpho P's update09 Jul 2019, 11:56
Reviewer Update
My complaint is still not resolved,
I received a call on Friday and the agent told me she will find out who my request was emailed too and will come back to me, i have not heard from her since that 1 call on Friday.
I received a call on Friday and the agent told me she will find out who my request was emailed too and will come back to me, i have not heard from her since that 1 call on Friday.