OM
Ofentse M
1 reviews | Active since Jun 2020
14 Jun 2024, 13:59
Instructions To Close Bank Account
I think my card is duplicated, I have my card with me but I'm told by one of African Bank's consultant that it swiped in Mozambique on the 30th of May 2024 whistle I have it with me. And the only thing they can assist with is cancel the card and no refund. I don't have a problem at this point, I've been using this bank for yes, but since it poses security risk. All I want now is to close the account they tell me I have to pay a negative balance on the account that's related to the ***** I lodged with them. Now when I call their consultant take me from one piller to post. I don't want to write anything negative about the bank I just want that account closed ASAP
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Replies (4)0
Replies (4)
African Bank's replyOfficial
14 Jun 2024, 15:05Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***Please verify your contact number by replying Yes to the SMS you received.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply14 Jun 2024, 15:05
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***Please verify your contact number by replying Yes to the SMS you received.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
19 Jun 2024, 10:20Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply19 Jun 2024, 10:20
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
OM
Ofentse M's updateReviewer Update
19 Jun 2024, 10:27I have not changed my details nor have I received any communication from yourselves. Why is it so difficult to close that account to avoid this back and forth?
OM
Ofentse M's update19 Jun 2024, 10:27
Reviewer Update
I have not changed my details nor have I received any communication from yourselves. Why is it so difficult to close that account to avoid this back and forth?
African Bank's replyOfficial
19 Jun 2024, 11:27Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply19 Jun 2024, 11:27
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***